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TITLE: Member Services Manager
REPORTS TO: Vice President of Business Development
SUMMARY: Seeking relationship manager to engage current members
in Chamber initiatives – programs, policy, and leadership development – through
extensive research, knowledge of, and outreach to member companies; and support
the overall sales and retention efforts of organization.
DUTIES AND RESPONSIBILITIES:
- Develop and implement short and long-term strategies designed to engage
& retain members
- Manage assigned accounts of small to medium sized corporate members, and
develop outreach plan (includes phone calls, emails, invitation to events,
and onsite meetings)
- Track and analyze member involvement through performing extensive
research, reviewing involvement levels, and identifying at-risk accounts
- Work directly with senior management team in discussing key accounts and
preparing appropriate materials for member interactions (phone
calls/meetings/events
- Organize and manage quarterly Webinars for members
- Execute monthly communications/emails to members
- Maintain updated database
- Exhibit deep understanding of Greater Boston business community
- Attend all Chamber events and committee meetings, and host key members
REQUIREMENTS: 4-6 years direct experience in relationship
management and/or sales.
- College degree required.
- Sales experience preferred.
- Excellent communication and presentation skills.
- Excellent interpersonal skills and ability to interact with senior level
executives.
- Ability to work effectively in a team environment as well as multi-task,
prioritize and complete projects on time.
- Strong analytical skills.
- Excellent computer skills with database management.